Warranty Information

Standard Warranty on Panasonic Brand Products

 

Panasonic Computer Solutions Company (referred to as "Panasonic") will repair the products listed below with new or rebuilt parts, free of charge, in the United States or other Panasonic-designated locations. Repairs will be made for the period specified below from the date of original purchase in the event of a defect in materials or workmanship.

• Laptop computers - 3 years
• PDRC (LCD and keyboard assemblies) - 3 years
• MDWDs (mobile computer and wireless display assemblies) - 3 years
• Hand-held computers (P1/P2) - 1 year
• Arbitrator video camera - 1 year
• Arbitrator recorder unit - 1 year
• Arbitrator wireless receiver unit - 1 year
• Arbitrator P2 card(s) (all sizes) - 1 year
• Arbitrator wireless microphone(s)/transmitter - 90 days
• Arbitrator system component interconnect cables - 90 days

The battery supplied with the product is covered under the warranty for one (1) year from date of purchase, except as excluded in Section 3. Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A battery furnished under the warranty is covered for the remaining period of the one-year warranty on the original or purchased battery.

The options and accessories listed below are covered under this limited warranty for the period specified from the date of purchase or as specifically stated:

• AC adapter - 3 years
• Memory card (Panasonic brand) - 3 years
• Car mount docking station PCB - 3 years
• Vehicle docking station - 3 years
• Port replicator / I-O box - 3 years
• Antenna pass-through cable - 3 years
• Backlit or full-sized keyboard - 3 years or assumes warranty of the unit in which it is installed
• Integrated Panasonic-supplied options and kits including, but not limited to, wireless modems, media bay drives (floppy, CD, DVD, combo), GPS, Bluetooth, smartcard reader and fingerprint readers - 3 years or assumes warranty period of the unit in which it is installed, provided the integration was performed by Panasonic or an authorized options integrator
• Hard drive (separately purchased) - 1 year
• Optional battery - 1 year
• Battery charger - 1 year
• Standard or digitizer stylus pens - 90 days (physical damage excluded)
• External USB drives (CD/DVD/floppy/hard drive) - 1 year

Panasonic Computer Solutions Company (referred to as "Panasonic") warrants only that the disk(s) or other media on which the programs are furnished will be free from defects in material and workmanship, under normal use, for a period of sixty (60) days from the date of product delivery, as evidenced by your purchase receipt.

This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained in the programs will meet your requirements or that the operation of the programs will be uninterrupted or error-free. Panasonic shall have no obligation for any defects in the disk(s) or other media on which the programs are furnished resulting from your storage thereof or for defects that have been caused by operation of the disk(s) or other media.

Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic-designated locations, of any defective disk or other media which is returned to the Panasonic’s Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period. The customer is responsible for ensuring that all data is backed up and made secure during normal use and before sending a unit for service.

Specifically excluded from the warranty are:

• All consumable items such as screen protection films, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, harnesses, and any other options and accessories not listed above or covered under a separate warranty
• Failures related to the product operating system, hard drive image, any software setup, software program, virus or other program(s) or file(s) on the hard drive or in any computer memory location
• Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit
• Any unit or device with a missing or altered model number or serial number label
• Damage which occurs in shipment
• Failures which are caused by products not supplied by Panasonic
• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, or use not in accordance with product use instructions
• Failures due to service by anyone other than a Panasonic Authorized Service Provider
• Damage, failure or loss due to the unit being stolen, lost, misplaced or used by anyone other than the original purchaser
• Damage that is attributable to acts of God

The above warranties are extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

This warranty only covers failures due to defects in materials or workmanship, which occur during normal use.

Other Limits and Exclusions: There are no other express warranties, except as listed above.

PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

< Prev		Next >